Getting Started
How do I sign up my school?
Choose a plan on the pricing page and pay securely online. As soon as your payment is confirmed, we send a setup link to the email address and phone number you entered so you can add your school details and create your administrator account.
Can I see the system before paying?
Yes. Request a free live demo and our team will walk you through the platform. You can also chat with us on WhatsApp for a quick overview.
Do you help us set up and train our staff?
Yes. Setup assistance and training for your administrators and teachers are included, and our video tutorials are available at any time. Our team can also help you bring in your existing student and staff records.
What do I need to set up first?
Start with your academic year and terms, then your classes, fee structure, staff and students. Once those are in place you can take attendance, enter results and send bills.
Plans & Payments
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect from the next billing cycle. Contact our support team to assist with the transition.
Yes! You can start for free with no credit card required. The Basic plan is available as a trial so you can explore all features before committing.
What happens if my student count exceeds my plan?
We will notify you when you approach your plan limit. You simply upgrade to the next plan to continue adding students. Your data is never lost.
Are software updates included?
Absolutely. All plans include free software updates. Whenever we release new features or improvements, they are automatically available to your account.
Does the price include the mobile app?
Yes. The free mobile app for admins, teachers, parents and students is included with every plan at no additional cost.
Do you offer support for tertiary institutions?
Yes. For universities, polytechnics and colleges, we have a separate College Management System with custom pricing. Contact us for a demo and quote.
What payment methods are accepted?
We accept Mobile Money (MTN, Vodafone, AirtelTigo), bank transfers and other local payment options. Contact us for international payment arrangements.
Parents, Students & Mobile App
What can parents do on OguaSchoolz?
Parents can follow their child's results and report cards, check fee bills and balances, view payment receipts and receive school notifications, from the parent portal or the mobile app.
Can parents pay school fees online?
Yes, when the school turns on online payments. Parents pay from the parent portal or the mobile app and the payment is recorded against their child's fees automatically.
Students sign in to the student portal or the mobile app with the student ID and password provided by their school.
Where can I download the mobile app?
The OguaSchoolz app is free on Google Play and the Apple App Store for administrators, teachers, parents and students.
Results & Communication
Can the system produce report cards?
Yes. Teachers enter scores, the system works out totals and positions, and printable report cards are generated in your school's own colours.
How are parents notified?
Schools can send results, fee bills and payment receipts to parents by SMS and email, and by WhatsApp where WhatsApp messaging is set up.
Can we send bulk SMS messages?
Yes. You can send messages to whole classes, groups of parents or staff at once from the communication module.
Data & Support
Is our school data secure?
OguaSchoolz is cloud hosted over SSL-secured connections, and what each user can see and do is controlled by their role and permissions.
Can one account manage several branches?
Yes. Multi-branch support lets you run several campuses from one account on the Gold and Platinum plans.
Chat with us on WhatsApp at +233 545 819 229, email info@oguaschoolz.com or use the contact form. We are available Monday to Friday, 8:00 AM to 6:00 PM GMT, with weekend support on WhatsApp.